Returns & Refunds

Return Policy

Customers can exchange/return any product as it has been damaged or has not been activated within 7 days from the date you receive the product (Based on the document of receipt of goods mainly). The product to be returned must be in the same condition as when you received the product. The company will change / return the product under the following conditions:

• The product is damaged, lost and cannot be used normally.
• The wrong model, wrong color or size is delivered.
• The product or its packaging damaged

Remarks

• The product must not be used / or can be tried on but must be in new condition.
• The product must be returned with the product packaging and accessories.
• If you receive the product for more than 7 days, the company reserves the right to take back the product from you.
• Non-refundable products or cannot be returned, the company reserves the right to return the product or refund in any cases.

– In the case of products that are on sale (Stock Clearance)

– Free products

How to return the product

When you want to exchange or return a product, please contact by email info@richsanitary.com and provide a phone number to contact you back. For products that you want to exchange or return, when the company receives your request we will contact you via the phone number you specified or by e-mail to proceed to the next step.

Check the status of the return

The product exchange / refund process will begin after the company has successfully assessed the returned product from you. This product quality assessment process may take approximately 7 business days from the date the company receives the return of the product. You can contact us by email info@richsanitary.com

Return shipping costs

If the product you received is incorrect, damaged or lost the company will be responsible to pick up the product and exchange the product at the address specified in the order document without any charges.

New product replacement

As soon as we receive your product back, we will evaluate the product and check the quality of your return. The process will take approximately 7 business days from the date the company receives the return of the product.

After approval of replacement of new products, then the company will deliver a new product to you based on delivery time specified. You will receive an email informing us that we are working to exchange new products for you and you will also receive a new order number.

Refund Policy

The company will refund the full amount of the product ordered to the customer. In case that the company cannot find a product replacement or replacement of the original product that you have ordered, the company reserves the right to consider returning the product which will not be refunded in cash in any cases.

In the case of requesting a refund due to broken or damaged products, the company reserves the right to consider in the event of a manufacturing error or delivery. The company will deliver a new product to the customer instead of a refund.

In the case of a refund, You will be required to submit documents and accounting evidence for the company to process the refund into your bank account. It will take approximately 30-45 business days to process and the company will notify you when the refund has been paid.

Remarks: Documents required for refund are:

1. Copy of Identity Card
2. Copy of the customer’s bank account page along with an accurate copy of the st. (Name in the bank account and the name of the person who ordered the product must match)

*The company reserves the right to change any conditions without prior notice